Policies

• Appointments can be booked on the scheduling page or by calling or texting me at 971-217-8370. Sessions are by appointment only (no walk-ins).

• A valid credit card is required to reserve your appointment time (even if we’ll be billing your health insurance).

• Payment is due at the time of service* and can be made with cash, credit/debit card, check, HSA/FSA card, or gift certificate. If paying with cash, please bring exact change, as cash is not kept on hand in the clinic.

• Session times: If clients arrive late, they will receive whatever time remains of their appointment, and they are still responsible for paying the full session fee.

24 hours’ notice required

I require at least 24 hours’ notice for any cancellation or rescheduling. To cancel or reschedule an appointment, you may do any of the following:

• Use the “Change/Cancel Appointment” link in your confirmation email.

• Call or text me at 971-217-8370 anytime.

• Email me at Gen@SalemMassageAndLymphatics.com.

Fees

Patients agree to pay 100% of the session fee, charged to their credit card on file, if they cancel or reschedule less than 24 hours before the appointment, or if they no-show.

Appointment reminders

My booking system sends reminders via email and SMS/text at these intervals before your appointment:

• 48 hours prior (so you have ample time to reschedule, if needed, before the 24-hour window begins)

• 24 hours prior

• 8 hours prior

Although I send these reminders as a courtesy, it is ultimately up to you to remember your appointment.

I am fully vaccinated and maintain high disinfecting standards. I will be wearing a mask during your massage, and if you are experiencing a cough, I may ask you to wear one as well.

Masks are required during flu season while you are lying face-up on the table.

Contagious symptoms

Please reschedule if you are experiencing any of the following symptoms, even if mild:

• Fever, sore throat, sneezing, coughing

• Itchy throat, nose, or eyes

• Covid, a cold, the flu, or other contagious respiratory conditions

• An allergy flare-up

• Contagious dermatology issues (skin rash, weeping blisters, lice, athlete’s foot, etc.)

Fees can be waived for late-cancellation due to illness if you call or text me (971-217-8370) and leave a message by 8:00 am on the day of your appointment.

However, if you arrive to your appointment with contagious symptoms, your session will be canceled, and you will be charged the late-cancellation fee.

General health conditions

You should not receive a massage if you are experiencing any of the following conditions:

• Any active inflammatory disease affecting blood vessels

• Diabetes with active complications

• Nausea, vomiting, diarrhea, or extreme gastrointestinal distress

• Severe, unexplained pain in abdomen or legs

• Throbbing headache or migraine

• Pitting edema

Medical emergencies

If an unexpected medical emergency arises and you are unable to notify me that you will miss your appointment, please call or text me (971-217-8370) as soon as possible so that I know you are OK. I will gladly waive the late-cancellation fee in the event of unexpected medical emergencies.

Intake forms

Intake forms are available online (sent in your initial confirmation email) and must be completed at least 24 hours before your first visit. Otherwise, we’ll have to take time out of your session to fill them out.

Guests accompanying you

You are welcome to bring a loved one with you to your appointment. Your guest may stay in the treatment room or the waiting area.

Given the nature of the therapy provided in my office, and to maintain the therapeutic environment for everyone in the clinic, any children accompanying you must be able to quietly entertain themselves during your session. (Babies are welcome!)

Partners/spouses may need to leave the room for a brief moment as part of normal intake procedures.

No fragrances

Please arrive to your appointment clean and fragrance-free. This includes perfume, lotion, essential oils, hair products, smoke odors, body odors, etc. Please do not smoke immediately before your appointment.

Communicating your needs

To receive the best session possible, you must communicate your needs, preferences, requests, or feedback to me at any time before, during, or after your appointment.

Tell me right away if you feel unwell, uncomfortable, or distracted at any time during the session so that adjustments can be made.

Appropriate conduct

Comments, requests, or conduct of a romantic or sexual nature are not tolerated and will result in immediate ending of the session. You will be responsible for paying the full session fee.

Not honoring these policies

I reserve the right to cancel, reschedule, or discontinue any session at any time, for reasons including but not limited to:

• Patient shows signs of intoxication (alcohol or other substances).

• Safety concerns arise for patient or therapist.

• Distractions are preventing the patient from being fully present during the session.

• Patient or their guests are not abiding by the above policies.